Shipping & Returns
domestic & international SHIPPING POLICY
For domestic packages under 1 lb., standard delivery ships via USPS First Class Mail. For domestic packages over 1 lb., standard delivery either ships via USPS Priority Mail, UPS Ground, or FedEx (rate depending).
International packages ship via DHL Express Worldwide, except for Canada where customers may elect to utilize USPS or UPS instead.
International Buyer assumes ALL responsibility for Duties, Taxes, and Brokerage Fees applicable upon importation. All fees are based on the total amount purchased. Please see here for further information. Cellci Bio will not authorize a refund for the product and/or shipping costs for packages that are denied upon receipt or returned by the International carrier. Orders that are abandoned are not eligible for any refund.
Return & Exchange Policy
If you are not 100% satisfied with your purchase, you have 14 calendar days to return the item from the date you received it. Only items that have been purchased directly from CellciBio.com can be returned. The item must be returned in its original packaging with a copy of the original receipt.
All charges will be refunded to your original form of payment excluding shipping.
Credit card refunds can take 5-10 business days to appear on your statement once we have received the product.
If you are unhappy with your product, please contact us
<Damages / Issues>
Please inspect your order upon reception and contact us immediately, within 14 calendar days of receipt, if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Special orders are non-returnable and are non-refundable. Returns that are open and/or used are not eligible for a full refund. Cellci Bio products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.